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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sarah Filsinger

Sarah Filsinger

May 30, 2024

5  out of  5
rating by Sarah Filsinger
"Shawn & Sue are both extremely personable. They made me feel comfortable as soon as I walked in the door!"
We responded:
"Thank you Sarah . We appreciate you ."
Profile photo of Sarah Filsinger

Sarah Filsinger

May 30, 2024

5  out of  5
rating by Sarah Filsinger
"Shawn & Sue are both extremely personable. They made me feel comfortable as soon as I walked in the door!"
We responded:
"Thank you Sarah . We appreciate you ."
Profile photo of Na Na

Na Na

December 4, 2023

1  out of  5
rating by Na Na
"These people are the most arrogant people you'll ever meet.
I had move and gave them my new address asked them if they would just look up how mush to insure my older mobile.
They never updated it and tried to call and no call backs.
Instead, I get a ticket in the mail saying my insurance had been canceled.
They told me they would never take me back.
Corporate called and they were even arrogant with them.
Hope they lose their license, for all the grief they caused me.
Wish I could give a negative star.
Stay away from these people.
Then they write I never had been insured with them total lies.
Even more reason not to have them."
We responded:
"Sorry you had this experience but we show no records that you have been insured at my office . Please call my office maybe we can help you . Thank you"
Profile photo of Na Na

Na Na

December 4, 2023

1  out of  5
rating by Na Na
"These people are the most arrogant people you'll ever meet.
I had move and gave them my new address asked them if they would just look up how mush to insure my older mobile.
They never updated it and tried to call and no call backs.
Instead, I get a ticket in the mail saying my insurance had been canceled.
They told me they would never take me back.
Corporate called and they were even arrogant with them.
Hope they lose their license, for all the grief they caused me.
Wish I could give a negative star.
Stay away from these people.
Then they write I never had been insured with them total lies.
Even more reason not to have them."
We responded:
"Sorry you had this experience but we show no records that you have been insured at my office . Please call my office maybe we can help you . Thank you"
Profile photo of Julia Di Biase

Julia Di Biase

February 23, 2023

5  out of  5
rating by Julia Di Biase
"Wonderful customer service. Shawn was very knowledgeable and got us a great rate. Highly recommend!"
We responded:
"Thank you Julia . Appreciate the kind words . Shawn ORourke State Farm "
Profile photo of Julia Di Biase

Julia Di Biase

February 23, 2023

5  out of  5
rating by Julia Di Biase
"Wonderful customer service. Shawn was very knowledgeable and got us a great rate. Highly recommend!"
We responded:
"Thank you Julia . Appreciate the kind words . Shawn ORourke State Farm "
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Chrissy Fortner

October 12, 2022

5  out of  5
rating by Chrissy Fortner
"Been insured for years. Always a great experience. Shawn and Sue are extremely friendly and personable. They always do all they can to make sure your getting the best prices and service. Highly recommend."
We responded:
"Thank you Chrissy and we appreciate you and Drew choosing our agency ."
Profile photo of Chrissy Fortner

Chrissy Fortner

October 12, 2022

5  out of  5
rating by Chrissy Fortner
"Been insured for years. Always a great experience. Shawn and Sue are extremely friendly and personable. They always do all they can to make sure your getting the best prices and service. Highly recommend."
We responded:
"Thank you Chrissy and we appreciate you and Drew choosing our agency ."
Profile photo of Cassidy Fleming

Cassidy Fleming

September 1, 2022

5  out of  5
rating by Cassidy Fleming
"Shawn and Sue are both so helpful! I recently switched to State Farm for my car insurance and the process went very smoothly. They gave me a great rate and I am so grateful for all of their help."
We responded:
"Thank you Cassidy . We appreciate you as our client"
Profile photo of Cassidy Fleming

Cassidy Fleming

September 1, 2022

5  out of  5
rating by Cassidy Fleming
"Shawn and Sue are both so helpful! I recently switched to State Farm for my car insurance and the process went very smoothly. They gave me a great rate and I am so grateful for all of their help."
We responded:
"Thank you Cassidy . We appreciate you as our client"
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Ralph Caballero

July 13, 2022

5  out of  5
rating by Ralph Caballero
"Great Team - Hard workers Keep it up!!"
We responded:
"Thank you Ralph"
Profile photo of Ralph Caballero

Ralph Caballero

July 13, 2022

5  out of  5
rating by Ralph Caballero
"Great Team - Hard workers Keep it up!!"
We responded:
"Thank you Ralph"
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tony dagostino

July 5, 2022

5  out of  5
rating by tony dagostino
"Amazing, quality service! I worked with Sue Nye, a person who made me feel like she had stood in my shoes before. She was so knowledgeable about what was needed for my insurance and went beyond expectations to help me find my perfect fit. Definitely my go to for insurance and would recommenced this to anyone near"
We responded:
"Thank you for the kind words Tony . We appreciate you . Thank you ."
Profile photo of tony dagostino

tony dagostino

July 5, 2022

5  out of  5
rating by tony dagostino
"Amazing, quality service! I worked with Sue Nye, a person who made me feel like she had stood in my shoes before. She was so knowledgeable about what was needed for my insurance and went beyond expectations to help me find my perfect fit. Definitely my go to for insurance and would recommenced this to anyone near"
We responded:
"Thank you for the kind words Tony . We appreciate you . Thank you ."
Profile photo of Cassandra Egelston

Cassandra Egelston

June 30, 2022

5  out of  5
rating by Cassandra Egelston
"Excellent service! I worked with an agent named Sue Nye and it felt like I was talking to a person I knew my entire life. She was so knowledgeable about the insurance industry and went above and beyond to help me find the right insurance. I would recommend this office to anyone!"
We responded:
"We appreciate your kind words Cassandra . Sue is wonderful and glad we could help."
Profile photo of Cassandra Egelston

Cassandra Egelston

June 30, 2022

5  out of  5
rating by Cassandra Egelston
"Excellent service! I worked with an agent named Sue Nye and it felt like I was talking to a person I knew my entire life. She was so knowledgeable about the insurance industry and went above and beyond to help me find the right insurance. I would recommend this office to anyone!"
We responded:
"We appreciate your kind words Cassandra . Sue is wonderful and glad we could help."
Profile photo of Beverly Rothleder

Beverly Rothleder

June 26, 2022

5  out of  5
rating by Beverly Rothleder
"Shawn is great. A big help when I bought my recent vehicle"
We responded:
"Thank you Beverly"
Profile photo of Beverly Rothleder

Beverly Rothleder

June 26, 2022

5  out of  5
rating by Beverly Rothleder
"Shawn is great. A big help when I bought my recent vehicle"
We responded:
"Thank you Beverly"
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gregory radwan

June 25, 2022

5  out of  5
rating by gregory radwan
"Very good services, all options explained thoroughly, readily available"
We responded:
"Thank you Greg . Appreciate you and your family ."
Profile photo of gregory radwan

gregory radwan

June 25, 2022

5  out of  5
rating by gregory radwan
"Very good services, all options explained thoroughly, readily available"
We responded:
"Thank you Greg . Appreciate you and your family ."
Profile photo of Jeff Morgan

Jeff Morgan

June 21, 2022

5  out of  5
rating by Jeff Morgan
"Shawn offers the lowest rates that I could find in buffalo and is extremely attentive with his clients always willing to answer questions and help. I highly recommend Shawn for your insurance needs"
We responded:
"Thank you for the kind words Jeff"
Profile photo of Austin Steffen

Austin Steffen

May 5, 2022

5  out of  5
rating by Austin Steffen
"Recently I switched my car insurance from Geico to State Farm through Shawn O’rourke the process was very easy and only took a few business days. Saved around 1,800 dollars overall a year. Also was very pleased on how helpful the staff was."
We responded:
"Thank you Austin . Appreciate you"
Profile photo of Jeff Oyer

Jeff Oyer

March 2, 2022

5  out of  5
rating by Jeff Oyer
"I have had nothing but good service from my agent.He has worked extremely hard to provide me with the lowest rates.I would highly recommend him to anybody looking for low,competitive rates."
We responded:
"Thank you Jeff and we appreciate you and family as our clients ."
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Robin capasso

February 23, 2022

5  out of  5
rating by Robin capasso
"Whenever I had any issues, Shawn O’Rouke State Farm Agency was ready and willing to help me immediately with fast prompt and professional service. I highly recommend Shawn O’Roukes State Farm Insurance agency, you will not have any regrets!"
We responded:
"Thank you robin . We appreciate you and Paul and thank you for choosing our agency for your insurance needs ."
Profile photo of Heather Farrell

Heather Farrell

October 22, 2021

5  out of  5
rating by Heather Farrell
"Shawn and Sue are fantastic to work with. I have been working with them for years, they always make me feel like family when I stop in. They are both very personable and helpful! I highly recommend using them for your insurance purposes."
We responded:
"Thank you Heather"